Last Updated: January 8th, 2025
At FamilyLink Messaging, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard information related to our services, including our use of Twilio’s communication platform. By using Family Link, you agree to the practices described below.
1. Information We Collect
We collect information necessary to provide our services to skilled nursing facilities (SNFs) and their family members, including:
- Facility Information: Name, address, and contact details of the SNF.
- User Information: Names and phone numbers of staff members and designated family recipients.
- Communication Data: Text messages sent and received through our platform, including timestamps and message content.
2. How We Use Your Information
We use the information we collect to:
- Facilitate automated communication between SNFs and family members.
- Ensure compliance with HIPAA and other applicable laws.
- Improve and personalize our services.
- Respond to inquiries and provide customer support.
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information with trusted third parties only in the following circumstances:
- Twilio: To deliver SMS messages securely and reliably. Twilio’s use of your information is governed by their Privacy Policy.
- Legal Compliance: When required by law, such as in response to a court order or subpoena.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the new owner.
4. Data Security
We implement robust security measures to protect your information, including:
- Encryption of data in transit and at rest.
- Secure access controls to limit data access to authorized personnel.
- Regular security audits and compliance checks.
5. Your Rights and Choices
You have the right to:
- Access and review the information we hold about you.
- Request corrections to inaccurate or incomplete data.
- Opt out of non-essential communications.
To exercise these rights, contact us at support@familylinkmessaging.com.
6. HIPAA Compliance
As a provider of services to SNFs, we adhere to the Health Insurance Portability and Accountability Act (HIPAA) requirements, ensuring the confidentiality and security of Protected Health Information (PHI). Our platform is designed to:
- Limit access to PHI to authorized users only.
- Provide secure communication channels for transmitting PHI.
- Maintain audit logs to monitor data access and usage.
7. Retention of Information
We retain your information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Once no longer needed, data is securely deleted or anonymized.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and significant updates will be communicated to you directly. Please review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: support@familylinkmessaging.com
Email: support@familylinkmessaging.com
Acknowledgment
By using FamilyLink Messaging, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.